Refund policy

Returns & Refunds

We hope you love everything you order from SpicyCookee. If something isn’t quite right, we’re here to help.

You may request a return within 30 days of delivery.

To be eligible for a return, items must be unused, unwashed, undamaged, and in their original packaging with all parts and accessories included.

For hygiene and food-safety reasons, items with opened inner packaging, removed seals, signs of use, washing, food contact, damage, or missing parts may not be eligible for return unless the item arrived damaged, defective, or incorrect.

Customers are responsible for return shipping costs for returns or exchanges due to personal preference, ordering the wrong item, or changing their mind. Original shipping costs are non-refundable unless the return is due to our error.

For exchanges, customers are responsible for the return shipping cost and the shipping cost of the replacement item.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. If the issue was caused by our error, we’ll make it right and cover the necessary return or replacement shipping.

Once your return is received and inspected, we’ll notify you and process any approved refund to the original payment method.

How to request a return

To request a return, sign in to your customer account using the email address associated with your order. Open the relevant order, select the items you wish to return, and submit your request.

We’ll review your request and provide return instructions if it is approved. Please wait for these instructions before sending items back.

For exchange requests or help with a return, contact us at hello@spicycookee.com.

Order cancellation requests

You may request cancellation of unfulfilled items through your customer account.

Submitting a request does not automatically cancel the items or issue a refund. We review each request and confirm the outcome.

Items already marked as fulfilled cannot be canceled through this feature. Any return request remains subject to the eligibility requirements in this policy.